General Conditions BRAND OUT
1. Purpose of the service
BRAND OUT provides design, branding, creative consulting, photography and strategic communication services.
The scope of each project is defined in a specific proposal or contract.
2. Scope and deliverables
The deliverables, reviews, and project phases are specified in writing before starting.
Any additional work, scope change, or request outside of what was agreed upon will be quoted and invoiced separately.
3. Customer Responsibility
The client must provide information, materials, and approvals within the agreed timeframes.
Delays in the delivery of information may affect the schedule and are not the responsibility of BRAND OUT.
4. Intellectual Property
All designs, concepts, photographs, and materials created by BRAND OUT are the property of BRAND OUT until the client makes full payment for the project.
After payment, the customer receives a license to use the agreed-upon terms.
BRAND OUT may use the projects in its portfolio, networks and promotional material, unless the client requests confidentiality in writing.
5. Payments
A 50% advance payment is required to start any project.
The remaining 50% is paid upon delivery of the final materials.
The payment term is 14 calendar days.
Late payments incur a 2% monthly late payment surcharge.
BRAND OUT may suspend deliveries if there are overdue invoices.
6. Reviews
Each project includes a specific number of review rounds.
Additional revisions are billed separately according to the current rate.
7. Cancellation by the customer
If the client cancels before starting, 50% of the deposit is refunded.
If you cancel after starting, the deposit is non-refundable.
If you cancel with the project well underway, you will be billed a proportional percentage of the work completed.
8. Cancellation by BRAND OUT
BRAND OUT may cancel a project if the client fails to meet payments, deadlines, or conditions.
In that case, the work completed up to that point is delivered and the corresponding invoice is issued.
9. Limitation of liability
BRAND OUT is not responsible for:
indirect economic losses,
damages resulting from the improper use of the deliverables,
business decisions made by the client based on creative recommendations.
BRAND OUT's maximum liability will never exceed the total value of the contracted project.
10. Confidentiality
All customer information is handled confidentially.
BRAND OUT does not share data with third parties without authorization.
11. Deadlines and delays
Deadlines are met as long as the client provides information and approvals on time.
Customer delays can move dates without penalty for BRAND OUT.
12. Jurisdiction
Any dispute will be resolved under the laws of the Netherlands, in the jurisdiction corresponding to Utrecht.
PAYMENT POLICY – BRAND OUT
A 50% advance payment is required to start the project.
The remaining 50% is paid upon delivery of the final materials.
Payment term: 14 calendar days.
Late payments incur a 2% monthly surcharge.
BRAND OUT may suspend deliveries if there are overdue invoices.
All prices include VAT where applicable.
⭐ CANCELLATION POLICY – BRAND OUT
If the client cancels before starting, 50% of the deposit is refunded.
If you cancel after starting, the deposit is not refunded.
If you cancel with the project well underway, you will be billed a proportional percentage of the work completed.
BRAND OUT may cancel a project if the client fails to make payments or meet deadlines.
Conditions for BRAND OUT Plans
Product Nature: BRAND OUT packages are self-contained products with a fixed price and a predefined scope. They do not require a deposit and are paid in full at the time of purchase.
Package Scope: Each package includes only the items specified in its description. Any additional services are quoted separately under the General Terms and Conditions of Service.
Reviews: Packages include a limited number of reviews, as indicated in the product description. Additional reviews are billed as a separate service.
Cancellations: Packages are non-refundable once purchased, as their value corresponds to a digital or structured product delivered partially or fully from the beginning of the process.
Intellectual Property: The intellectual property rights to the materials included in the package are transferred to the client upon full payment. BRAND OUT may use the results in its portfolio unless confidentiality is requested.
Delivery Times: Package delivery times are defined in the product description and are not subject to variable phases. Delays due to lack of information from the customer may extend the delivery date without penalty for BRAND OUT .